Which action would appropriately report non-safety related issues?

• A. FACTS
• B. The flight manifest
• C. The maintenance log
• D. The weather report

Answer: (A)

Non-safety issues have their own formal reporting channel so service and operational concerns can be documented and addressed without triggering safety procedures. Using FACTS to report these items ensures they are captured, tracked, and acted upon by the right people, separate from safety-focused systems.

Reporting through FACTS is appropriate when you encounter issues that affect customer comfort, service delivery, or routine operations but do not pose an immediate safety risk—for example, a nuisance maintenance item that doesn’t threaten flight safety, a cabin equipment nuisance, or documentation/administrative concerns.

The other options aren’t meant for this purpose: the flight manifest is simply the passenger and crew list for the flight; the maintenance log is for recording mechanical or safety-critical defects that require maintenance action; and the weather report provides meteorological information, not issue reporting.